FAQ
Returns
What is the return policy?
DUE TO COVID-19, WE ARE CURRENTLY NOT ACCEPTING ANY RETURNS.
Can I receive a refund?
We do not offer refunds at this time.
How do I make changes to an order I’ve already placed?
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Scent & Fire does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase
Shipping
Do you ship internationally?
At the moment we do not, but we hope to in the future.
When will I receive my order?
We begin processing your order as soon as we receive it. Due to COVID-19, our current processing times are 7 to 10 business days. You’ll get a shipment notification email with a tracking number as soon as your package ships. Orders typically deliver within 3 to 6 business days from when we ship your order, depending on your chosen shipping method.
What do I do if I never received my order?
Please contact us at shop@thicklaces.com
What do I do if I received a defective order?
If you receive an item that is defective or misprinted, please contact us immediately at shop@thicklaces.com
How do I contact your company if my question isn’t answered here?shop@thicklaces.com
Sizing
How do I know what size to choose?
All clothing items are UNISEX. Size down for a fitted. All measurements are listed on each clothing product page.
Misc.
How do I stay up to date on new arrivals, re-releases, and restocked merchandise?
All product announcements and updates will be in the Thicklaces newsletter and on our social media accounts.
Do you restock items that are sold out?
All restocked items will be announced in the thick laces newsletter and on our social media accounts.
